FAQ

Q: Is this website reliable? Can I trust you?

A: We own the brand XXCosplay.com and have been a supplier to cosplay wholesalers for several years. We have sold numerous cosplay costumes worldwide, with a major focus on the Japanese and USA markets through our wholesalers.

Q: Why does the customization option show size XS?

A: When you choose the customize size option, the standard size automatically defaults to XS. However, please don’t worry, we will make the costume according to your measurements as long as you choose the customize size.

Q: How do I determine the correct size for myself?

A: A sizing chart is available on almost every product page. Please note that bodysuit costumes, such as many superhero costumes, are meant to be tight-fitting. To learn more about our size charts, please refer to the specific product page.

Q: What is the quality of your cosplay costumes?

A: Our cosplay costumes are made from high-quality fabric sourced from select suppliers. We maintain strict standards when selecting our fabric. Additionally, our experienced workers have been in this field for over 7 years, ensuring the quality of our costumes.

Q: What payment methods do you accept?

A: We accept PayPal as the only payment method on CCosplay. Through PayPal, we support payment methods such as Visa, MasterCard, American Express, and Discover.

Q: What delivery methods do you offer and how long does it take?

A: We typically use EMS and DHL as our carriers, and it usually takes 12-30 days for the costumes to reach you. However, please note that there may be potential delays due to flight cancellations and customs clearance, which are beyond our control. Based on our experience, such situations do not occur frequently. For more specific information, please refer to our Delivery Information page.

Q: Will you disclose buyers’ personal information to other parties?

A: We assure you that we will not disclose buyers’ personal information to any other parties. When you buy from us, your safety and privacy are guaranteed.